Old-fashioned customer care isn’t just a nostalgic phrase at Patio Factory it’s a way of doing business that puts people first. In today’s world of rushed communication, automated responses, and impersonal service, we believe in genuine relationships, transparent advice, and taking the time to truly understand our customers’ needs. That commitment to old-fashioned customer care is what defines us, and it’s the reason we’re a trusted name in patio design and installation across Western Australia.
Our promise of old-fashioned customer care starts with the first phone call or online enquiry. Unlike large-scale operations that treat customers like just another number, we take the time to listen. Whether you’re a first-home buyer looking for a family-friendly outdoor space, or a retiree planning your dream entertaining area, your goals matter to us.
We don’t rush the process. Instead, we start with a conversation about what you want, your home’s layout, your lifestyle, and your budget. From there, our team provides thoughtful suggestions tailored to your vision.
The Patio Factory team includes in-house designers who use cutting-edge software to produce 3D renderings that bring your patio design to life. This design phase is collaborative, and it’s another example of how we practice old-fashioned customer care, by keeping you involved and informed.
Our design team combines creative flair with structural know-how, ensuring your patio is not only beautiful but built to last. We don’t outsource this process. That means your design is handled by people who understand both the technical and personal sides of the project.
We understand that choosing a patio is a big decision. That’s why our staff are trained to offer expert, honest advice rather than pushy sales tactics. When you ask questions, you’ll get straightforward answers backed by experience. It’s all part of our approach to old-fashioned customer care, treating customers with the respect they deserve.
We’ll walk you through materials, roof types (like gable, flat, or skillion), lighting options, and even council approval requirements. Whether you’re after shade from the sun, protection from the rain, or a stylish addition to increase your home’s value, we help you make an informed choice.
We don’t rely on subcontractors to install your patio. Instead, our trusted installation teams manage the build directly. That gives you peace of mind knowing who’s working on your property. They arrive on time, respect your home, clean up afterward, and stick to the agreed schedule.
This consistent, accountable approach is what old-fashioned customer care looks like on-site. We know how stressful renovation projects can be, so we make the process as smooth and hassle-free as possible.
Transparency is a key part of old-fashioned customer care. That means no hidden fees, vague estimates, or surprise charges. We take the time to explain your quote in detail and answer every question before any work begins.
You’ll know exactly what you’re paying for, what the timeline looks like, and what to expect at each stage. If anything changes, we communicate early so you’re never left in the dark.
As a local, family-owned business, The Patio Factory has built its reputation on values like trust, respect, and reliability. Those values drive our commitment to old-fashioned customer care, and they influence every part of our process.
We’re proud to serve communities across Perth and WA, and our customers often say they chose us because of our personal approach. We’re not a faceless franchise, we’re your neighbours.
It’s one thing to talk about old-fashioned customer care, but it’s another thing entirely to live it. That’s why we’re proud of our customer reviews. Again and again, clients mention our clear communication, attention to detail, respectful installers, and quality workmanship.
We encourage all potential customers to check out our testimonials. They tell the real story of how we show up, build relationships, and deliver what we promise.
Our commitment doesn’t end when your patio is installed. We provide ongoing support and maintenance tips to help you care for your new outdoor space. Whether it’s information about cleaning powder-coated finishes or advice on seasonal upkeep, we’re just a phone call away.
This long-term thinking is a hallmark of old-fashioned customer care. We’re not here to make a quick sale. We’re here to build trust, loyalty, and satisfaction.
We know cost is a big factor for many homeowners. That’s why we offer flexible, interest-free finance options that let you get started now and pay over time. It’s part of our mission to make quality patios accessible to more families without compromising on service or standards.
There’s no fine print or confusing jargon. Just honest terms, clearly explained, another win for old-fashioned customer care.
Our customers lead busy lives, and we respect that. We turn up when we say we will, finish when promised, and stay in touch throughout your project. We don’t leave jobs half-done or rush through installations.
Every patio we build is treated like a showcase of our values. That respect for your time and property is at the heart of old-fashioned customer care.
In today’s competitive patio industry, our focus on old-fashioned customer care continues to be our greatest strength. As more companies cut corners or automate their service, we’ve doubled down on building real relationships.
We believe people still value integrity, kindness, and being treated like a human. That’s why our customers return and refer us to friends and family.
Whether you’re building your first home, upgrading your outdoor space, or downsizing into retirement, we invite you to experience the Patio Factory difference.
Contact us today to start your journey with a team that believes old-fashioned customer care is the future of home improvement. Because when you put people first, everything else falls into place.
Let our friendly experts show you what old-fashioned customer care really means.
Call us on (08) 9451 5777
Email: info@patiofactory.com.au
Or visit https://patiofactory.com.au to book your free consultation today!
Transform your outdoor space with a local team that genuinely cares.
