Common customer questions are exactly what we hear every day from Perth homeowners who want a beautiful, durable outdoor space without stress. The good news is that a clear plan, realistic timelines, and an expert team make the journey smooth. Below, we have rounded up the most frequent topics people ask us about, plus practical answers that reflect how Patio Factory actually works, from design to installation to support. Our aim is to help you feel confident before you request a quote or book a site visit.
Council approval is one of the biggest triggers for common customer questions because it can feel complicated if you have never done it before. In reality, it is a structured process. You will need detailed plans, drawings, and documentation that line up with your property’s requirements. Allow roughly four to six weeks for typical approvals, keeping in mind that this can vary by council. Getting the paperwork right at the start avoids delays and extra costs.
Another round of common customer questions focuses on style, because the design shapes how you will use the space. Popular choices include flat or skillion roofs for a clean, modern line, and gable roofs for extra head height and an airy feel. Think about the activities you want to support, like weekend barbecues, kids’ play space, or quiet reading nooks. The correct span, pitch, and attachment method all flow from your intended use, and a good designer will guide you with drawings that show how the patio integrates with your existing home.
It is natural for common customer questions to revolve around price, especially if you are comparing quotes. Look beyond the number and unpack what is included. Ask whether the quote covers site measure, engineering, council fees, footings, and electrical provision for fans or downlights. A comprehensive quote is clearer and often better value over the life of the patio. Quality steel, correct fixings, and weather-appropriate coatings contribute to long-term value, not just day-one price.
Timeline is a major driver of common customer questions. A typical pathway includes an initial consult, a detailed check measure, design finalisation, council submission, in-house manufacturing, and installation. Because Patio Factory manufactures locally and uses dedicated installers, there is greater control over timing and fit. That end-to-end approach reduces rework and keeps your project on track.
Plenty of people ask DIY versus professional in their common customer questions. DIY can be satisfying for experienced hands, but patios are structural investments that must meet codes and handle Perth’s coastal conditions. Missing approvals or misjudging spans can lead to costly corrections. A professional team handles compliance, fabrication precision, and installation quality, which protects your warranty and your home.
Materials are front and centre in many common customer questions. Patio Factory uses steel construction with Colorbond or insulated roof panels because steel delivers durability and consistent performance in our climate. Timber is beautiful but needs more maintenance. In coastal locations, extra attention to coatings and cut edges is essential to combat salt exposure. Choosing the right finish at the start, and caring for it, extends the life of your structure.
Site surprises are inevitable in a small percentage of projects, which is why common customer questions about contingencies are smart. Good sales and design teams raise these conversations early. If you encounter rock during footing works or find an unmarked pipe, the plan may need slight adjustments. Transparent allowances and prompt communication prevent budget shock and keep momentum. Proactive risk discussion is part of a professional approach.
Longevity and upkeep are classic topics in common customer questions. A well built steel patio typically lasts 10 to 15 years or more, and often longer with proper care. Regularly rinse salt and debris, check sealant points, and protect powder-coated surfaces, especially where any cuts or welds are present. These small habits reduce corrosion risk and keep your patio looking sharp. If you are near the coast, increase the frequency of rinsing to counter salt exposure.
Lighting and airflow sit high on the list of common customer questions for a reason. Thoughtful lighting lifts the mood and extends usage into the evening. Consider a mix of skylights or polycarbonate panels for natural light during the day, and recessed LED downlights for night-time ambience. Add fans for summer comfort, and plan heater locations for winter. Getting these decisions right at design stage is easier and cleaner than retrofitting later.
People want to know who is responsible for what, so we see many common customer questions about the build team and communication. At Patio Factory, customer service is a priority from first call to final inspection. You deal with patio industry experts who listen, offer honest guidance, and provide in-house design using modern drawing software. Manufacturing is handled locally, and installation is delivered by trusted contracted installers who follow the plan created from your check measure. This integrated model is designed for clear communication, accuracy, and a tidy site.
Finance is a practical part of planning, and it often features in common customer questions. Patio Factory offers interest free finance options on patios, pergolas, and outdoor structures, which helps you start enjoying your outdoor area sooner while spreading payments over time. Flexible plans are available, and a quick chat will clarify eligibility and terms. If you prefer to pay in full, we can structure progress payments to match key milestones like approval and installation.
To wrap up these common customer questions with a simple checklist, here are three things you can do now for a smoother experience.
Collect inspiration and goals
Save photos of patios you love, and list the main ways you plan to use the space. More shade for kids and pets, a bigger dining area, or a sheltered cooking zone are typical goals. Clear priorities help the designer recommend the right span, height, and roof profile.
Think about services and add ons
Jot down where you would like lighting, fans, and power points. If you are dreaming of an outdoor kitchen, note your preferred layout. These details influence the roof choice and support locations, and they are best considered before drawings are finalised. Many of these elements are also touched on in our internal guidance for style and features.
Clarify timing and budget
Consider your ideal completion window, then add council lead time and a realistic fabrication schedule. A well scoped quote will spell out inclusions and avoid hidden surprises. If phased work suits you better, ask how to sequence add ons like lighting or screening in a way that protects warranties and finishes.
Common customer questions are answered faster when you choose a team that does design, local manufacturing, and installation under one roof. If you value clear communication, consistent quality, and a tidy site, consider Patio Factory, a family owned West Australian business that supplies and installs hundreds of patios each year. Our focus is old fashioned service backed by modern tools, which means you can expect friendly guidance, integrity, and a patio that suits your home and lifestyle. When you are ready, get in touch for a chat, a measure, and a plan that feels easy from day one.
Call to book your consult: (08) 9451 5777 or email info@patiofactory.com.au
