Privacy Policy

When you submit an enquiry, request a quote, or apply for a job with us through this website, we collect:

• Your name, email address and phone number
• Your suburb or general location
• Details of the product you're interested in and any message or project details you provide
• How you found us (referral source and landing page), used internally to understand which marketing is working

We don't require you to provide more than what a form asks for, and fields marked optional can be left blank.

We use the information you provide to:

• Respond to your enquiry and provide a quote or consultation
• Manage your project through design, permits, fabrication and installation if you proceed
• Follow up by phone, email or SMS about an enquiry you've made
• Consider your application if you've applied for a role with us
• Improve our website and marketing, using aggregated, non-identifying analytics

We do not sell your personal information to third parties.

Enquiry and application details are stored in our internal systems and shared only with the service providers that help us run this website and respond to you:

• Our website and CRM hosting provider, where enquiry submissions are stored
• SendGrid, to deliver the email notifications generated when you submit a form
• Google reCAPTCHA, to help us tell real enquiries apart from spam and bots
• LeadConnector/GoHighLevel, which powers the live chat widget on this site if you choose to use it

The Google reviews shown on this site are public reviews pulled from your Google Business Profile listing via the Google Places API — we don't collect any personal information as part of that.

Like most websites, we use cookies and similar technologies for analytics and advertising measurement. This site uses Google Analytics (via Google Tag Manager), the Meta Pixel, and Vercel Analytics to understand how visitors use the site and to measure the performance of our advertising. These tools load only after you interact with the page, and you can block or clear cookies at any time in your browser settings.

We take reasonable steps to protect the personal information we hold from misuse, loss and unauthorised access. We keep enquiry and application information for as long as it's needed for the purpose it was collected for, or as required by law, and delete or de-identify it when it's no longer needed.

You can ask us what personal information we hold about you, request a correction, or ask us to delete it, by contacting us using the details below. We'll respond within a reasonable time.

For any privacy question or request, contact us at info@patiofactory.com.au or 08 9451 5777. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.